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Savance Enterprise ERP Software

Savance Enterprise is an all-inclusive ERP software solution, created specifically for the wholesale distribution market. Highly automated and easy-to-use, Savance Enterprise is a complete, integrated system for any size business.

Application Support Engineer

Savance has an opening for an Application Support Engineer in our Savance Enterprise product team. To apply, send resume to: hr@savance.com, attn: Jason Plasencia

Company:

Savance is a fast-paced, dynamic, challenging, and demanding environment but also a fun and rewarding place to work. We are very much a team and seek candidates who are the right fit with the right attitude to bring even greater success and camaraderie to the table. To excel at Savance, you must love to be challenged, seek out opportunities to develop your skills, be confident yet humble, and be able to learn from your mistakes. We thrive on smart, independent, and self-motivated people who get along well with others. We expect a lot from our team but a lot is offered in return. We have frequent performance bonuses, plenty of snacks stocked in the break room, a casual dress code, an Xbox One on a 70" screen to decompress on breaks or after work, and —most importantly— consistent recognition for a job well done. If you have a can-do attitude and seek a challenging, rewarding position with a great team, Savance is the place for you!

Position Overview:

The Application Support Engineer will be the first line of technical support for Savance's ERP product, Savance Enterprise. In addition, you will assist with internal and external projects when technical expertise is required. Other job tasks will include working with the software development team to fix issues, managing and completing the tickets assigned to you, creating documentation to add to internal and external knowledge bases, working directly with customers to meet expected service levels, and creating custom reports and document templates. The ideal candidate will have 2+ years of support experience in an environment that provides a majority of application support to its end users and will have a basic understanding of Microsoft SQL. This position naturally leads to more advanced job opportunities in software engineering, implementation management, and professional services management.

Job Responsibilities

  • Take calls and e-mails regarding various support-related issues and submit corresponding tickets into internal ticketing system
  • Organize and manage tickets per internal process specifications
  • Resolve tickets assigned to you in timely fashion
  • Communicate directly with customers as needed
  • Create custom reports and document templates with SQL, Dev Express, and Crystal Reports
  • Perform data mining with SQL
  • Create and update new and existing knowledge base articles

Required Experience:

  • 2+ years application support experience
  • 2+ years Windows Server experience
  • 1+ year(s) SQL experience with basic proficiency in writing queries used to perform data analysis and Update/Select Statements
  • 1+ year experience with Crystal Reports

Additional Skills:

The following skills are not required but would be considered a plus.

  • Experience with ERP software
  • Experience in Electrical/Plumbing/HVAC Wholesale Distribution industry

Critical Attributes:

  • Great problem solver
  • Computer and IT experience
  • Strong work ethic, self-motivated, well-rounded, and organized
  • Strong project management and organization skills
  • Good written and oral communication skills
  • Ability to work in a team
  • Ability to work directly with the customer
  • Software development and/or testing experience a plus

Compensation:

  • Salary negotiable based on experience
  • Bonuses based on performance
  • 2 weeks PTO
  • 8-10 paid holidays a year
  • 401k with company matching

Other Benefits:

  • Flexible working schedule
  • Ability to work from home when appropriate
  • Weekly team lunch & fully stocked kitchen for employee use
  • Casual attire
  • Company-funded social functions

Location:

2655 E. Oakley Park Rd. Ste 210. Commerce Township, MI 48390