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Support Engineer

To apply, send resume to: hr@savance.com

Company:

Savance is privately owned and operated in Commerce, MI. Founded on the basis of leveraging software and technology to solve business needs, Savance has been successful with its meticulous dedication to servicing their customers. Savance focuses on creating and selling business software and services that help streamline and automate its customers’ front and back office operations in order to increase profits and productivity. Savance has a fun, dedicated, and laid back team that fosters both professional and personal growth.

Position Overview:

The support engineer will be the first line of technical support for Savance's software products. In addition, you will assist with internal and external projects when technical expertise is required. Other job tasks will include working with software development team to fix issues, managing and completing the tickets assigned to you, creating documentation to add to internal and external knowledge bases, working directly with customers to meet expected service levels and creating custom reports and document templates. The ideal candidate will have 2+ years of support experience in an environment that provides a majority of application support to its end users and will have a basic understanding of SQL. This position naturally leads to more advanced job opportunities in software engineering, implementation management and professional services management.

Required Experience:

  • 2+ years application support experience
  • 2+ years Windows Server experience
  • 1+ year(s) SQL experience with basic proficiency in Query Development used to perform data analysis and Update/Select Statements
  • 1+ year experience with IIS Server
  • Basic experience with VMWare

Job Responsibilities

  • Take calls and e-mails regarding various support related issues and submit corresponding tickets into internal ticketing system
  • Organize and manage tickets per internal process specifications
  • Resolve tickets assigned to you in timely fashion
  • Communicate directly with customers as needed
  • Create custom reports & document templates with SQL, Dev Express and Crystal Reports
  • Perform data mining with SQL
  • Create and update new and existing knowledge base articles

Critical Attributes:

  • Great problem solver
  • Computer and IT experience
  • Strong work ethic, self-motivated, well-rounded and organized
  • Strong project management skills
  • Good written and oral communication skills
  • Ability to work in a team
  • Ability to work directly with the customer
  • Software development and/or testing experience a plus

Compensation:

  • Salary negotiable based on experience
  • 2 weeks PTO
  • 8-10 paid holidays a year
  • Healthcare stipend
  • 401k with company matching

Other Benefits:

  • Flexible working schedule
  • Ability to work from home when appropriate
  • Weekly team lunch & fully stocked kitchen for employee use
  • Casual attire
  • Company funded social functions

Location:

2655 E. Oakley Park Rd. Ste 210. Commerce Township, MI 48390

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